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Fanwork's Shipping & Return Terms and Conditions
Terms For "FREE 3rd Day Air Shipping": All shipments originating from our Lake Havasu Facility will be shipped by UPS Third Day Select if in stock within 48 hours; weekends and holidays do not apply to this time frame. If you order is out of stock and is special ordered from the vendor we will provide you with a estimated ship date on you confirmation copy of the sales order via Email the first business night after the order is placed. While we do our best to ship all of our orders by there estimated ship dates they are not guaranteed. We will always do our best to get you package shipped as soon as possible. Once the item arrives at our Lake Havasu Arizona Facility we will ship it by UPS Third Day Select or Equivalent from our outbound carrier services. If your location falls within and area for which standard ground shipping from any of our carriers have a delivery time of three days or less your shipment will be shipped ground service. Other exclusions apply if your order is to be shipped directly from a Fanworks vendor as a Drop Ship order, your order will be shipped by standard ground service. Free Freight or Free 3rd Day Air policy does not apply to Non-Contiguous United States or its provinces, What if I am an International Customer? We will accept most International orders, however, we only accept payment via Money Order or Cashiers check made out to Fanworks, Inc. We do not accept International credit card transactions. Once the check has cleared we will ship product. We do not guarantee the items safe arrival once it has left our warehouse. We will provide all shipping tracking and/or confirmation of delivery but we are NOT responsible for your order once it ships and we do not accept returns on International orders. Will I be refunded shipping costs if I return an item? We do not reimburse shipping expenses on returned items. If you were sent the wrong item or you received your item damaged, please call us so that we we can issue a call tag to pick up the item at no cost to you. Please make sure to note when UPS will be picking up your item as we do not issue credits or send replacement items until the returned item is picked up by UPS and delivered back to our warehouse. What if my item(s) is damaged in shipping or is NOT the item I ordered? If your item is damged upon receipt or you received the wrong item in error, please contact us immediately so that we can send a UPS call tag to pick up your item and get a replacement sent out. Please DO NOT ship the item back to us without contacting us first. Please also note: We do not issue a full refund for items that are the correct item ordered but the finish appears different than what your computer screen portrays. If you are uncertain of the finish, please call us BEFORE placeing your order so that we can describe to our best ability the finish to you. How long does it take to receive a credit on a returned order? We do our best to issue your credit as soon as possible but we ask that you allow 10-12 days processing time on returned items and 7-10 business days for the credit to show up on your credit card statement. We also ask that you contact us BEFORE issuing a chargeback with your credit card company. Chargebacks can delay your return credit rather than speeding the process up. If you do decide to issue a chargeback with your credit card company please note that we do deduct the fee of $15 that we are charged from your credit card company from your total credit owed. To avoid this fee and delays in processing your return just simply call us for an RGA number, send your item back and we will credit you accordingly. What if I have not received my order? If you have not received your order within the time framed estimated for shipment of your order, please contact us immediately. We will track your package and file a claim with our shipping service provider. Please note you must contact us within 10 - 25 days of the date of ship on your item(s). Otherwise we are not able to file a claim with our shipping service provider and are therefore unable to issue a credit or refund to you. Please note; you should have received a tracking number from us and should therefore be able to track the progress of your package. What if my item is not working properly? If your item has already been assembled and is not working properly, please contact the manufacturer first. If they cannot send out a replacement part or technician, we will do our best to replace the item or correct the problem. What if I want to cancel my order? Please contact us AS SOON AS POSSIBLE or within 24 hours to cancel your order. Unless your item is on backorder or has not yet shipped, we will be unable to cancel your order after 24 hours and item must be returned to us at YOUR expense for a refund excluding original shipping costs. How soon will my order be shipped? Most orders are shipped within 3 - 5 business days upon placement of your order considering the item(s) are in stock in our warehouse. If your item(s) are not in stock, your order may be drop-shipped or ordered from the manufacturer and could take anywhere from 2 - 4 weeks for delivery. If your order will take longer than 4 weeks to ship, you will be notified within 3 business days after placing your order to let you know your order is on backorder. If you need your order delivered within a certain time frame or would like to request a "RUSH DELIVERY" please call or email us IMMEDIATELY upon placing your order. There may be an additional charge for this service. When will my credit card be charged? Your credit card will be processed for payment immediately upon placing your order unless 1 or more items on your order are on backorder or will take longer than 4 weeks to ship. If any item on your order will take longer than 4 weeks to ship, you will be notified by email or phone of the backorder. At that time, you will have the option to keep your items on order or to cancel your order. If you decide to keep your items on order, your credit card will be processed. If you decide to cancel your order, your credit card will be credited and your order will be cancelled. Will I be charged sales tax? Applicable sales tax will be added to your order for shipments to residents in the State of Arizona. How do I obtain tracking information for my order? You will be sent a copy of your invoice with your UPS tracking information via email upon shipment of items (Please note this may take 3-5 days depending on actual ship date and turn around time). You may be sent multiple invoices if any items on your order are shipped at different times. You will need Adobe Reader to open the file. If you do not have Acrobat Reader you can download it for FREE at http://www.adobe.com/products/acrobat/ or you can call or email us for your tracking information. Do you require a signature upon delivery? Signature, delivery confirmation and/or signature service is NOT OFFERED upon placement of order and is only available by request for an additional charge of $3. By accepting these terms of sale upon placement of order you are accepting UPS/FEDEX standard delivery services which do not include a signature requirement at the time of delivery. By accepting these terms of sale you are accepting all liability resulting from loss or damage of merchandise due to delivery of product without signature or with the signature of anyone other than the credit card holder who placed the order. | |
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